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Regular maintenance and upgrades are vital to keeping any system up-to-date and working at optimal levels. Enjoy expert repairs, maintenance, and service plans for your technology, even previously installed systems. Stay worry-free: the pros have your back.
Pro AV Systems offers three tiers of service level agreements to our clients: Pro, Priority, and Premiere. The Pro tier provides a reliable and efficient service, ensuring timely response and resolution of issues. Clients will receive professional support from knowledgeable technicians who prioritize their needs. The Priority tier takes service to the next level with enhanced response times and preventative maintenance, guaranteeing minimal downtime. Clients will also receive additional benefits such as free replacement cables, system trainings, etc. Finally, the Premiere tier offers the highest level of service, including rapid response, after hours support and customized solutions tailored to the unique requirements of each client. Premiere clients enjoy access to top-level experts, advanced troubleshooting, and ongoing system optimization, ensuring an exceptional AV experience.
A Pro Service Plan offers a comprehensive support package designed to provide top-tier assistance with several key benefits. The service rate is reduced, making the Pro Service Plan a cost-effective choice for clients seeking highquality service at a lower cost. Additionally, guaranteed response time ensures that clients enrolled in the Pro Service Plan are given precedence, allowing them to secure convenient service appointments quickly.
A Priority Service Plan includes everything in the Pro plan with the addition of annual preventative maintenance, proactively addressing potential problems before they escalate, and maintaining optimal performance of equipment. By combining these benefits, the Priority Service Plan delivers superior service, faster response times reducing downtime, reliability, and peace of mind for customers who require consistent and efficient support.
The Premier Service Plan includes everything in the lower two tiers as well as the fastest guaranteed response times. To further diminish downtime, the Premier Service Plan offers loaner equipment, allowing customers to maintain operations seamlessly while their equipment is being serviced. This comprehensive plan delivers exceptional value, reliability, and support, making it an ideal choice for those who demand the best in service and performance.
*Prices are calculated monthly per room but are billed annually.
**Pricing is based upon system complexity and will be assessed by an engineer for final pricing.
Accurate project pricing quickly and easily without an on-site visit of your space. Enter all the required information for our team to complete your free quote.