Customer Support

Regular maintenance and upgrades are vital to keeping any system up-to-date and working at optimal levels. Enjoy expert repairs, maintenance, and service plans for your technology, even previously installed systems. Stay worry-free: the pros have your back.


Service Level
Agreement Options

Pro AV Systems offers three tiers of service level agreements to our clients: Pro, Priority, and Premiere. The Pro tier provides a reliable and efficient service, ensuring timely response and resolution of issues. Clients will receive professional support from knowledgeable technicians who prioritize their needs. The Priority tier takes service to the next level with enhanced response times and preventative maintenance, guaranteeing minimal downtime. Clients will also receive additional benefits such as free replacement cables, system trainings, etc. Finally, the Premiere tier offers the highest level of service, including rapid response, after hours support and customized solutions tailored to the unique requirements of each client. Premiere clients enjoy access to top-level experts, advanced troubleshooting, and ongoing system optimization, ensuring an exceptional AV experience.

Remote Support App

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