Modern AV systems aren’t just about projectors, speakers, and screens anymore, they’re smart, connected, and constantly evolving. From AI-powered features to cloud-based controls, today’s AV technology runs on software just as much as hardware. That means updates are always rolling in, new features are being added, and yes, occasional bugs pop up.
In this environment, who you choose to maintain and support your system matters more than ever.
At Pro AV Systems, we’ve built our reputation on being ready for whatever the modern AV world throws at us, because we don’t just install technology, we stay with you long after the ribbon is cut.
Why In-House Service Engineers Change Everything
A lot of companies outsource their service calls. We don’t.
At Pro AV Systems, our own team of full-time service engineers handles every maintenance visit, every emergency, and every system check. That means:
- Faster response times – No waiting for a subcontractor to become available.
- Deeper expertise – Our engineers know your system because we installed it.
- Real accountability – We don’t hand off responsibility; we own it from start to finish.
This is one of the biggest things that sets us apart from our competitors. When you call, you get Pro AV Systems, not a stranger reading from a work order.
Staying Proactive with Remote Monitoring
We believe the best service is the kind that stops problems before they start.
With tools like Crestron XIO Cloud, your systems can be monitored in real time, tracking firmware status, network connections, and device health automatically. The platform sends detailed reports directly to your on-site IT staff, giving them a clear picture of system performance and alerting them when it’s time to schedule a maintenance visit before something goes down.
It’s like having a 24/7 AV watchdog that never sleeps.
Support Plans That Fit Your Needs
Every client is different, so our Service Level Agreements (SLAs) are flexible:
- Pro Plan – Reliable support and guaranteed response times.
- Priority Plan – Faster response, annual preventative maintenance, training, and free replacement cables.
- Premier Plan – After-hours coverage, loaner equipment, ongoing optimization, and top-tier troubleshooting.
Whether you need a safety net or full-scale proactive management, we have a plan that matches your priorities.
What Makes Pro AV Systems Different
- Our own service engineers, no subcontractors
- Proactive remote monitoring with Crestron XIO Cloud
- Custom SLA plans for every client
- Preventative maintenance to avoid downtime
- Training and loaner gear to keep you running smoothly
The Bottom Line
In a world where AV systems are powered by ever-changing software and AI, downtime can happen in the blink of an eye, and updates can just as easily solve a problem as create one. That’s why Pro AV Systems is built to move fast, think ahead, and keep your technology performing at its best.
With our in-house service engineers, remote monitoring capabilities, and commitment to preventative care, we’re not just fixing problems, we’re helping you avoid them altogether.
Pro AV Systems: We keep your AV ahead of the curve.
Hire the pros. Get a free quote today on your next Audio Visual project!
