Installing a great AV system is only the beginning.
At Pro AV Systems, we believe corporate AV systems should be supported throughout their lifecycle. Our engineers and support team can help organizations monitor, troubleshoot, maintain, and evolve their meeting room technology after installation.
Our support services include:
- AV troubleshooting
- Preventive maintenance
- Remote AV support
- System updates
- Lifecycle management
- Equipment replacement planning
- Service-level agreement options
- Ongoing technical support
Our preventive maintenance services are designed to identify potential issues before they cause downtime, while our lifecycle management services help organizations plan for future upgrades and equipment replacement.
Crestron XiO Cloud can become an important part of that proactive service strategy.
Engineering and Deployment Matter
Remote management is most effective when it is considered during the original AV design.
When Pro AV Systems engineers a corporate meeting room, we look beyond the individual products being installed. We consider how the system will be managed, supported, upgraded, and maintained over time.
Our team can help with:
- AV system engineering
- Crestron system design
- XiO Cloud configuration
- Network coordination
- Equipment installation
- Crestron programming
- Device provisioning
- System testing
- Commissioning
- Documentation
- End-user training
- Ongoing support
Crestron notes that supported devices can be configured and provisioned through XiO Cloud before installation, which can help streamline deployment and improve consistency across larger projects.
Our engineers can incorporate those capabilities into the deployment process so the system is set up for efficient management from the start.
Commissioning Before the Room Goes Live
Pro AV Systems doesn’t consider a conference room finished simply because the displays turn on.
Our commissioning process verifies that the complete system is operating as designed before employees begin using the space.
We can test:
- Cameras
- Microphones
- Speakers
- Displays
- Room controls
- Collaboration platforms
- Wireless presentation
- Network connectivity
- Device communication
- Control functions
- Remote monitoring
This gives organizations a stronger starting point, and when remote monitoring is part of the deployment, it gives support teams greater visibility after the room is operational.
XiO Cloud Premium Can Extend Visibility
For organizations that need broader monitoring capabilities, XiO Cloud Premium adds additional functionality beyond the core XiO Cloud subscription.
Premium features include support for certain third-party devices, historical reporting, advanced dashboards, API capabilities, ServiceNow integration, and additional monitoring tools. Supported third-party devices can be monitored through technologies including SNMP, TCP, Ping, and Crestron Drivers, depending on the configuration.
That can make XiO Cloud particularly interesting for larger corporate environments where AV is only one part of a much broader technology ecosystem.
Turning AV Support Into a Proactive Strategy
The best AV support is the support your employees never notice.
When meeting rooms work consistently, employees don’t think about the technology. Meetings start on time. Presentations connect. Remote participants can hear and see what’s happening. IT teams spend less time chasing avoidable problems.
That’s the goal of a proactive AV strategy.
Crestron XiO Cloud provides the visibility and remote management tools to help organizations move away from a purely reactive approach. Pro AV Systems adds the engineering, commissioning, service, and ongoing support needed to turn those tools into a complete AV management strategy.
Whether your organization is managing a handful of conference rooms or a large, distributed corporate AV environment, Pro AV Systems can help you build a system that is designed not only to perform today, but to be supported and maintained for years to come.
Want to spend less time reacting to conference room problems? Contact Pro AV Systems to learn how proactive AV monitoring and support can help keep your meeting spaces running.
